MensaPay is committed to respecting your privacy and complying with all applicable data protection and privacy laws. We understand that, by selecting us for your financial needs, you have entrusted us with a responsibility to safeguard your personal financial information. We want you to be informed of our commitment to protect the privacy of your personal financial information with the following privacy principles and practices. If you do not agree with the terms of this Privacy Policy or the Terms and Conditions, please refrain from creating an Account or using our Services.

We generally collect and process information that users provide voluntarily to be able to provide you with the services and information you request. The sensitive information such as name, card number, prepaid card PIN number, and CVV number entered by you is completely end to end encrypted. Except for the purposes and under the circumstances mentioned in this Policy, Mensa Pay does not provide any information of users to a third party without specifically informing the users at the time of collection or without the express consent of users themselves. Mensa Pay logs IP addresses and device information such as OS, time zone, language and location of the device etc., device identifiers including IDFA, in addition to the platform related information from where the application is downloaded in order to provide better service for our users. We use the information to get statistics, to analyze trends and better understand the usage of the App, and for system administration purposes.

We collect, retain, and use information about you only when we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes. We use information to

• open and administer your accounts and to protect your records
• comply with the applicable laws and regulations,
• help us design or improve our products and services for your benefit,
• understand your financial needs so that we can provide you with quality products and superior services,
• provide a personalized experience for mobile top-up and e-voucher purchases,
• comply with the laws, guidelines and regulations that govern the financial services in the country,

MensaPay does not release customer information except as directed by law or as per user mandate. We do not share specific information about customer accounts or other personally identifiable data with non-affiliated third parties for their independent use unless:

• The information is provided to help complete a transaction initiated by you.
• User request or authorize it.
• The disclosure is required by/or directed by law; or
• User have been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and have been given the opportunity to decline

We follow best security practices to help prevent unauthorized access, misuse, disclosure, disruption, modification, or destruction of confidential information about you.
We have taken reasonable measures to protect security and confidentiality of the Customer Information and its transmission through the World Wide Web. You are required to follow the Terms and Conditions while using the App including the instructions stated therein in respect of security and confidentiality of your Log-in. No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
MensaPay have procedures that limit access to personally identifiable information to those employees with a business reason for knowing such information about you. We educate our employees on their responsibility to protect the confidentiality of customer information and hold them accountable if they violate this privacy policy. Any employee who withdraws from the employment of the organization will have to undertake to abide by this Privacy Policy and keep all Customer Information secure and confidential.

MensaPay will, as and when it deems fit to do so, change, alter or modify its Privacy Policy. Users are advised to visit our site continually in order to monitor changes in the policy, as the policy will be binding upon you in relation to your use of MensaPay services. Your continued use of Our Services following the posting of changes will mean that you accept and agree to the revisions.

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, please contact us at [email protected]

Mensa Technologies L.L.C.
Office 1309 Le Solarium Tower,
Dubai Silicon Oasis,
P.O Box: 43445, Dubai,
United Arab Emirates.
Tel: +971 4548 1855
Email: [email protected]